Wirecutter, the product review site of the New York Times, recently did a deep dive on Saatva’s full line of mattresses, and we’re happy to say that the publication found a lot to like. “The Saatva Company sells mattresses that cost more than the typical bed-in-a-box, but their components are nicer and will likely last longer,” wrote guide Joanne Chen.
Wirecutter’s review of Loom & Leaf
While Wirecutter tested the Saatva Classic innerspring and Loom & Leaf memory foam, Chen—who personally slept on both for several weeks—singled out the latter for special praise:
Chen goes on to make the point that unlike most online mattress brands, Saatva hand-delivers and sets up its products: “We also appreciate that, like all of the Saatva Company’s mattresses, the Loom & Leaf is delivered unboxed, by movers. That means you don’t have to unbox it and air it out, as you need to do with most boxed mattresses; most off-gassing has likely taken place in the factory.”
Wirecutter’s review of Saatva Classic
In addition to trying out Loom & Leaf, Chen and Wirecutter’s other testers also put the Saatva Classic through its paces. “Our staff testers really liked it,” she wrote. “At 14.5 inches high, the Saatva Classic is much thicker than most online foam mattresses and looks and feels like what you’d find in a nice hotel.” The things they especially liked: the Euro pillow top, which “felt plush without feeling too soft”; the solid edge support; and the three firmness levels (Plush Soft, Luxury Firm, and Firm), “so you can find a good fit regardless of which position you sleep in.”
Wirecutter’s review of Saatva’s customer service
Wirecutter’s team went beyond just our mattresses to look at such things as customer service and the delivery experience. Of Saatva service, Chen wrote, “we think it’s notable that 35 percent of the positive comments praise Saatva’s customer service. That’s a much bigger percentage than we’ve seen for other online mattress companies.”
Complaints were at the low end of the scale, with the most common being that some people found the Saatva Classic too firm. Chen noted that most of those customers had purchased the Luxury Firm comfort level. “We suggest taking such feedback with a grain of salt (firmness levels are subjective; we also saw plenty of online comments about how comfortable the mattress was),” she wrote. But “if you truly prefer very soft mattresses, the Luxury Firm probably won’t work.” (Check out our helpful tips for choosing the right comfort level for you.)
Read the full review here. Wirecutter plans to test out Saatva’s other mattresses—Zenhaven, Solaire, and Saatva HD—in a future column.
In the meantime, Chen mentioned that she wishes Saatva had a showroom where people could try out our mattresses. We’re pleased to say that she will soon get her wish: We’re planning to open the first physical Saatva location, in New York, by the end of 2019.
Check out the mattresses reviewed by Wirecutter
Saatva Classic Innerspring Mattress
Our flagship luxury mattress is expertly engineered with coil-on-coil construction for durability, a layer of memory foam for enhanced back support, and a cushiony Euro pillow top for extra comfort.
Loom and Leaf Memory Foam Mattress
Premium memory foam, handcrafted in the U.S. with eco-friendly materials. Breathable organic cotton, cooling spinal gel, and layers of high-density support foam assure a cool, comfortable night's sleep.
Next, see what Architectural Digest had to say about the Saatva Classic.